CANCELLATION

Before the manufacturing of the product, we accept order cancellations. You will receive a complete refund if the order is canceled during that period.

Once the product has already been delivered out, we will sadly be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

All products must be exchanged in their pristine condition with all tags remaining attached, without having been worn, washed, or altered.

Every item must be delivered in its original packaging.

Returning everything in one package is required.

We will pay the freight and customs fees for the return if the goods has quality issues. When sending the item, kindly specify the true worth of the item. The shipment will eventually be refused and destroyed if the declared value is too high, resulting in significant customs costs.

The same shipping service that was used for the first delivery must be used for return/exchange shipments.

Orders that were delivered to a country other than the one they were shipped to must be returned from that country in order for us to accept returns or exchanges.

Customized goods are non-returnable.

Unfortunately, returns and exchanges are not free of charge (import and shipping fees will be charged at your own expense).

All defective goods may be returned.

Customized items cannot be accepted for return if there are no issues with the quality. We will treat each customized product attentively, and ask consumers to confirm their requests.

We retain the right not to accept any return/exchange if the product shows indications of wear or has been used or altered from its original condition.

If we decide to refuse your refund or exchange, we will let you know. You can then decide whether to have the item sent back to you at your own.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: To begin the return procedure, please get in touch with our customer care staff and provide the following details:

Invoice number

Proof of purchase

Images or videos of the defective product

Step 2: Place the merchandise in its original packing along with your receipt.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. All copies should be placed in the clear envelope, which you should then attach to the package without closing. Please complete all 3 copies of these documents as they are necessary for customs.

Step 4: Give the package to the courier, who should then securely seal it after inspecting the return cargo.

REFUND

Your refund will be applied to the original payment method in the event of a return. sneakertaster will not reimburse shipping fees.

Please allow 7 to 14 business days (depending on the time of year) for us to handle your return after it arrives. The shipment will be shipped back to you at your expense in the event that your return does not adhere to the mentioned requirements. You will get a confirmation email after your return has been acknowledged and your money refunded.

We’re here to assist you via

Message me at [email protected]

Our goal is to reply to your inquiries within 24 hours.

Hours for customer care chat: Monday through Friday, 8am to 18pm EST.

Now available in English.

The cost of shipping should be borne by the consumer if the return is their fault. The particular charge should be determined on the express business you choose.

If owing to our reasons, the items received are damaged or not accurate, and the consumer is not obligated to spend the shipping price for this reason.